Softdial Contact Center™ (SCC) - Trial Guide

Campaign Manager

The Campaign Manager tab (Fig. 1) is used to configure inbound and outbound campaigns within the web portal.

Fig. 1 - Campaign Manager tab

• Inbound campaigns can be for voice or any text-based channel
• Outbound campaigns are typically for the voice channel, although text-based channels are possible

For this trial, the following campaigns are pre-configured:

• HubSpotOutbound - a predictive outbound voice campaign, using HubSpot as the CRM/ agent screen-pop
• Inbound - the campaign for any inbound text-based sessions
• InboundVoice - the campaign for the inbound voice channel
• Outbound - a predictive outbound voice campaign

For more details on using Campaign Manager, see Using the Client.