Recording Monitor
The Recording Monitor tab (Fig. 1) allows supervisors and administrators to search for, download and play any recorded agent interaction (both audio and screen activity, if configured).
Fig. 1 - Recording Monitor tab
The main area contains a chronological list of recordings, most recent first, including a range of associated data.
To play a recording:
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select a recording
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click Play. If the recording contains video (screen recording) a window will open displaying the recorded video.
To search for a recording:
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In the top Search bar, on the right, click the drop-down arrow
For more details on using the Recording Monitor, see Recordings.
CONTACT