Campaigns & Queues
The Campaigns and Queues tab (Fig. 1) allows administrators to configure inbound/ outbound campaigns and inbound queues.
Fig. 1 - Campaigns and Queues tab
Campaigns and queues are the mechanisms within SCC for configuring all communication on all channels.
The tab shows
- (left pane) all current campaigns configured for this trial
- (right pane) all current queues configured for each campaign
For more details on
- configuring campaigns and queues, see Campaigns & Queues
- how inbound sessions reach their destination, see Configuring Inbound Routes
- configuring campaigns, see Campaign Manager
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